Refund policy
Return & Repair Policy
KeyboardHoarders LLC
Last updated: June 2026
Returns — Right of Withdrawal
We extend the EU right of withdrawal to all customers worldwide. You have the right to cancel your purchase within 14 days of receiving your order, without giving any reason. This is known as the cooling-off period. The 14-day period begins on the day you (or a nominated third party, other than the carrier) receive the goods. Please note that once an item is fulfilled and shipped, it cannot be canceled. However, you can return it once your shipment arrives.
How to Cancel
To exercise your right of withdrawal, you must notify us before the 14-day period expires. You may do so by:
• Using the withdrawal button at the bottom of our website page under “Quick Links,” labeled “EU Withdrawal.”
• Emailing us at keyboardhoarders@outlook.com with your name, order number, and a clear statement that you wish to cancel.
We will send you a confirmation of your withdrawal request by email promptly upon receipt.
To start a request: https://shopify.com/62183931992/account
Returning the Goods
After notifying us of your cancellation, you must return the goods within 14 days. Items must be returned in their original condition, unused, and in their original packaging where possible.
You are responsible for the cost of return shipping. Please use a tracked shipping service, as we cannot be held responsible for items lost in transit.
Please send returns to:
Jake Dinger
4715 5th St NE
Columbia Heights, Minnesota 55421
United States
Refunds
Once we receive your return, we will process your refund within 14 days using the same payment method you used for the original purchase. We may withhold the refund until we have received the returned goods.
We may deduct from the refund an amount reflecting any diminished value of the goods if this results from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Exemptions
The 14-day right of withdrawal does not apply to the following:
• Custom-built keyboards assembled to your specific requirements (e.g., a chosen color not listed in the standard listing, modifications, or custom orders made specifically for you) are exempt from the right of withdrawal. This exemption applies only if you contacted us to request changes. If you are unsure whether your order qualifies as custom, please contact us before purchasing.
Exchanges
Prefer a different keyboard? We accept exchanges within 30 days of receiving your order, subject to the following conditions:
• Exchange must be for an item of equal or lesser value.
• Customer is responsible for the cost of shipping the item back to us.
• Once we receive the return, we will ship out the exchange within 2 business days.
• To initiate an exchange, please reach out via email or the store chat.
Repairs & Warranty
We stand behind every keyboard we build. If something breaks or stops working, we will fix it. Depending on when the issue occurs, the following terms apply:
0–2 Months After Purchase
• We cover all repair costs.
• We pay shipping both ways.
2–6 Months After Purchase
• We cover all repair costs.
• You pay initial shipping to send the keyboard to us.
• We pay return shipping back to you.
6–12 Months After Purchase
• We cover all repair costs.
• You pay shipping both ways.
12+ Months After Purchase
• You pay shipping both ways.
• We will provide a quote for the cost of any required parts.
• Once parts are approved and paid, we will complete the repair.
In some cases, we may send out replacement parts directly rather than requiring you to ship the keyboard back, at our discretion.
Contact Us
If you have any questions about this policy or wish to start a return, exchange, or repair request, please reach out:
• Email: keyboardhoarders@outlook.com
• Website: www.keyboard-hoarders.com
• Address: Jake Dinger, 4715 5th St NE, Columbia Heights, Minnesota 55421, United States
This policy does not affect your statutory rights.